Privacy Policy

1. Who we are

Sah Prashad Bhandar is an independent business located near Golu Devta Temple, Ghorakhal, Nainital, Uttarakhand, India. We arrange the prasad and related services described on this website. We are not the official website or booking agent of the temple.

Privacy questions can be sent to divyanshusah9675@gmail.com or raised by calling +91 9675738746.

2. Information we collect

Depending on how you use the website, we may collect your name, mobile number, WhatsApp number, email address, city, state, selected product, quantity, booking reference, payment status, devotee or family names, gotra and any optional prayer message you choose to submit. We may also receive basic technical information required to operate and secure the website.

Please do not submit passwords, card details, bank credentials, government identification numbers or other sensitive information in a prayer message or general contact field.

3. How we use information

• To create, manage and fulfil your booking.
• To calculate the order amount and reconcile payment status.
• To contact you about booking confirmation, questions, delays, cancellation requests or service updates.
• To maintain customer-service, accounting and transaction records and address disputes or suspected misuse.
• To protect the website and comply with applicable legal obligations.

4. Payments and service providers

Online payments are processed through the payment gateway displayed during checkout. Payment information is handled by that provider under its own terms and privacy practices. We do not ask you to send card PINs, UPI PINs, passwords or banking credentials to us by phone, WhatsApp, email or through a prayer message.

We may use service providers for website hosting, database storage and transactional email or notifications. Information is shared with them only as reasonably necessary to operate the service, protect the website or meet legal requirements. We do not sell customer booking information.

5. Retention and security

We retain booking and transaction records for as long as reasonably necessary to provide the service, handle customer support, maintain business and accounting records, resolve disputes and comply with applicable law. Retention periods can vary according to the type of record and legal requirements.

We use reasonable safeguards to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

6. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information, subject to records we are required or reasonably entitled to retain for legal, accounting, security or dispute-resolution purposes. We may need to verify your request before acting on it.

7. Children and third-party information

Please make bookings as an adult or with the involvement of a responsible adult. If you provide information about a family member or another devotee, ensure you are authorised to share it for the booking. Keep prayer messages limited to information needed for the requested service.

8. Changes to this policy

We may update this policy when our practices or legal obligations change. The latest version will be published on this page with its updated date.

9. Contact and privacy concerns

Sah Prashad Bhandar
Near Golu Devta Temple, Ghorakhal, Nainital, Uttarakhand, India
Phone: +91 9675738746
Email: divyanshusah9675@gmail.com

Please include enough detail for us to understand your request, but do not send payment passwords, PINs or other sensitive credentials.